At the Old Royal Naval College, exceptional visitor experiences are at the heart of everything we do. The Visitor Experience Team is the first point of contact for welcoming visitors onsite and ensuring a positive experience onsite. The role is vital to achieving our admissions, retail, and visitor experience targets and as such demand’s initiative, self-motivation, and strong interpersonal skills.

Key responsibilities

Visitor Engagement

• Welcome visitors to the Old Royal Naval College, providing a warm and engaging experience with information and guidance to enhance their visit.
• Encourage donations from visitors and support engagement.
• Provide high-level customer care, understand individual needs, and answer queries related to bookings, events, and retail products.

Retail and Ticketing Operations

• Maintain high standards in Visitor Welcome and Sales areas, including Front Desk, Admissions points, Retail areas, and public spaces.
• Operate tills competently, handle money and stock securely, and cash up accurately.
• Follow opening, closing, and cashing up procedures, respond to targets and KPIs, and handle box office inquiries and group booking requests.

Personal Development and Training

• Stay updated on visitor offers, retail products, events, and organisational operations through briefings, meetings, newsletters, and discussions.
• Actively engage in development discussions with your Line Manager, seeking professional development opportunities.

Other Duties

• Maintain personal appearance and adhere to the organisation’s uniform policy.
• Provide cover for shifts in cases of staff absence or illness.
• Perform other duties as reasonably requested by the Manager.
• Assist in emergency procedures and administer first aid if trained.

Common Responsibilities for All Staff

• Support the organsation’s mission, values, and create an attractive workplace.
• Encourage collective leadership, knowledge sharing, and relationship building.
• Incorporate principles of equality, diversity, and inclusion in all activities.
• Comply with financial, health and safety, and employment regulations.

General

• Implement equal opportunities policy and procedures daily.
• Acknowledge that the job description may change as the organisation develops, with input from the post holder.

Professional Responsibilities

• Avoid actions conflicting with the organisation’s values and maintain professionalism.
• Treat stakeholders and colleagues with courtesy, respect, and dignity.
• Act in accordance with current and future policies, guidelines, and codes of practice.
• Develop and maintain skills appropriate to the post, staying updated with good practice.
• Safeguard sensitive and confidential information in line with the Data Protection Act 2018.
• Maintain boundaries of confidentiality and participate in organisational meetings.

Employee benefits

• Up to 25 days of annual leave plus bank holidays
• Generous pension scheme
• Season ticket loans
• Group Life Assurance
• Cycle-to-work scheme
• Tech scheme
• 20% discount at the Old Royal Naval College shops and The Old Brewery

How to apply

To apply, please submit your CV and a cover letter (optional) that details how you meet the specified requirements.

Kindly send your application via email to recruitment@ornc.org, ensuring the email subject is labelled as ‘Visitor Experience Assistant Application  – 19.75 hours’.

As an equal opportunities employer, The Greenwich Foundation is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership.