We are looking to appoint a Public Engagement and Commercial Officer to provide crucial administrative support for departmental objectives and key projects, ensuring the efficient operation of the organisation.

Spanning visitor experience, retail, commercial activities, programming, site diary management, and finance administration, this diverse position demands initiative, self-motivation, interpersonal skills, attention to detail, and professionalism.

The successful candidate should exhibit a high level of independence, proactive planning, and a profound understanding of the organisation’s operations and policies. The ideal candidate is dynamic, ambitious, proactive, and inspired to contribute to shaping, developing, and delivering the organisation’s strategic objectives for the future.

Key responsibilities

Administrative Tasks 

• Undertake project work, updating Standard Operating Procedures across the team. 
• Organise staff administration, including rotas, timesheets, and HR documentation in collaboration with the Visitor Experience Team. 
• Manage staffing rota, leave, absence details, and notify leaders of potential staff shortages. 
• Provide administrative support to Visitor Experience, Volunteer, and Commercial functions. 
• Organise and record staff and volunteer training, ensuring compliance with the appraisal process and timely refresher training. 
• Order stock and resources for visitor experience and commercial activities as needed. 
• Coordinate with Box Office Manager and Travel Trade Executive for guides and event planning. 
• Manage department expenses, ensuring timely submission of relevant purchase information to the Finance Team. 
• Coordinate and maintain calendars, schedule meetings within teams, and update contact details and communication lists. 
• Be responsible for data collation, evaluation, and statistics for activities, events, and day-to-day operations. 

 Events

• Provide staffing and administrative support for event planning and coordination. 
• Effectively manage budgets and timelines. 
• Liaise with Visitor Experience Manager and event organiser to understand event requirements. 
• Ensure successful communication between teams and all parties involved in the event. 
• Perform Event/Duty Manager duties when required. 

Site Diary Management

• Oversee and administer the room booking system (Workspace) as a site-wide diary. 
• Encourage effective communication between colleagues to prevent or resolve diary clashes. 
• Organise and chair weekly diary meetings, send out site diary summaries, and publish site closures on the website. 
• Provide access and training to new Diary users.
• Devise and implement organisational systems and strategies to improve and manage the site diary process effectively. 

Project Coordination

• Lead/assist the project manager in developing project management documents. 
• Review daily progress, lead projects when required, and prepare necessary supplies and resources. 
• Organise reports, invoices, contracts, and other financial files. 
• Arrange meetings, organise project logistics, and perform financial administrative tasks. 

Employee benefits

• Up to 25 days of annual leave plus bank holidays
• Generous pension scheme
• Season ticket loans
• Group Life Assurance
• Cycle-to-work scheme
• Tech scheme
• 20% discount at the Old Royal Naval College shops and the Old Brewery

How to apply

To apply, please submit your CV and a cover letter (optional) that details how you meet the specified requirements.

Kindly send your application via email to recruitment@ornc.org, ensuring the email subject is labelled as ‘Public Engagement and Commercial Officer’.

The deadline for submissions is 31 May 2024. 

As an equal opportunities employer, The Greenwich Foundation is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership.