Labyrinth FAQs

Gates open at 5pm on 31 July, 4pm on 1 August and 2pm for all other event dates.

Gates close at 8pm on 31 July and 1 August and 7pm for all other event dates.

Please refer to your ticket for your allocated arrival time. Late fees will apply if you miss your scheduled slot.

Re-entry is not permitted if you leave the venue during the event.

Set times will be revealed on site. All shows end at 11pm.

All tickets bought via DICE will be stored in your account. To view, download the DICE app on your mobile.

An 'Essential Information' email will be sent from Labyrinth Events to all ticket holders on the week of the event and at least 48 hours in advance of the show.

For Accessible ticket holders, an 'Accessibility Pack' will be sent via email in advance, on the week of the event.

Labyrinth on the Thames is strictly 18+.

Valid physical photographic ID is required to enter the Event (passport, driving licence, PASS Card).

Labyrinth on the Thames operates on a No ID, No Entry policy.

Tickets are non-refundable. If you are unable to attend the event, you can sell or transfer your tickets to the Waitlist in DICE app. Resale is not guaranteed; Terms & Conditions apply.

DICE is the only verified reseller of tickets to Labyrinth on the Thames. Labyrinth and the Old Royal Naval College are not liable for tickets bought or sold on non-verified third-party sites.

Labyrinth on the Thames takes place at Old Royal Naval College, King William Walk, London, SE10 9NN.

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The venue is well connected by public transport. As part of our sustainability efforts, we strongly encourage you to travel by public transport or walk where possible.

There are no parking facilities at the event or in the immediate area. Please do not travel by car. There are dedicated parking officers, who will fine anyone that does.

By Boat
Uber Boat by Thames Clippers offers regular, accessible riverboat service to Greenwich Pier. As our Official Travel Partner, they're offering 15% off timetabled services and a dedicated post-show sailing service - boats depart Greenwich Pier from 22:45 onwards.

By DLR
Greenwich DLR Station is a few minutes walk from the venue, and has step-free access. It connects to: Bank, Canary Wharf, Tower Hill

By Underground (Tube)
Take the Jubilee line to North Greenwich (step-free) followed by Bus 188 or 129.

By National Rail
Nearest stations: Greenwich Station (step-free) and Maze Hill Train Station. Southeastern and Thamesline serve both stations.

By Bus
Routes within walking distance: 129 | 177 | 180 | 188 | 199 | 286 | 386

Final service between 00:30 - 00:50

By Bike
Cycle racks available outside the Visitor Centre and The Old Brewery. Lime e-bikes are not allowed on venue grounds.

All ticket holders should head to the Main Entrance at the West Gate on King William Walk, London, SE10 9NN, then follow the signs for your ticket type.

You can bring empty (non-glass) water bottle for refilling, bags no larger than A4 and personal medication (clearly labelled as prescribed).

You will not be permitted to bring food and drink, bags larger than A4 size, stools or fold-out chairs, and professional film or photography equipment.

We are offering a full range of wine, spirits, beer, cocktails and soft drinks that can be purchased on-site.

There will be a variety of food vendors, including vegan, vegetarian and gluten-free options.

There are electronic lockers on-site so you can store your belongings securely an access them throughout the day without waiting in a queue. Lockers can be purchased as an extra within the DICE app, or on the day (subject to availability).

This is a cashless event. Card and contactless payments only are available at the venue.

If you or someone else feels unsafe, ask any member of staff for 'Angela'. They'll quietly help you get to safety or arrange support.

There is a strict ZERO tolerance drugs policy. We will be working very closely with the MET Police during the events.

If found with drugs of any kind and quantity during the search process, you will be handed over to the police.

We are working to reduce waste and avoid landfill usage. Across the site, we will have:

- Recycling bins.
- Dedicated bins for reusable plastic cups.
- Litter-pickers clearing throughout the event.

Please help us keep the environmental impact to a minimum by putting your waste in the relevant bins and keeping the venue tidy and clean.

All VIP and backstage ticket buyers will have access to the awe-inspiring Painted Hall. On show days, this space will be transformed to offer guests:

- A VIP bar with a premium food and drink
- Premium views over the festival from the Painted Hall balcony, which sits under the iconic colonnades outside
- Dedicated tables and furniture to be used as chill out space
- Dedicated VIP toilets

Labyrinth Events is an independent promoter, curator, and production company who have become synonymous with staging pioneering live music experiences in unique spaces.

Starting out in 2017 as a Thursday night, Notting Hill dance, Labyrinth has grown and evolved in all respects. Driven by their founders - Nick and Mikey’s innate curiosity for untapped, historic venues, Labyrinth have brought artists and fans together for events hosted in disused Edwardian tube stations through to UNESCO World Heritage Sites; along with globally renowned venues including Camden Roundhouse, Wembley Arena and Tofte Manor. Fanatical about audience experience and the highest quality production, Labyrinth’s goal is always to create shared moments where sound, space, light and art converge - leaving lasting memories for all. Fearless in their curation of best-in-class talent, Labyrinth amplify artists at all stages in their evolution, from emerging talent through to world leading artists.

Hosting events in a heritage site, such as the Old Royal Naval College, is an excellent way to bring new audiences to experience and appreciate our awe-inspiring architecture and beautiful riverside setting and discover these historically important buildings and grounds. We want to share the significance of this site and celebrate our assets. Opening our spaces for cultural events like this, with world-renowned artists, is an incredibly powerful way to engage as many people as possible.

Any profit received by The Greenwich Foundation from events held at the Old Royal Naval College will be used to further the charitable mission of the Foundation – to inspire and engage the public in heritage and creativity and conserve and protect this historic site for the nation.

The Old Royal Naval College has an excellent track record of hosting large scale concerts, events, and filming across our site whilst staying open to our community and visitors as a public space and a tourist destination. All contractors working on the build and delivery of the event are carefully selected and required to provide method statements of how the work will be carried out to ensure we can protect and conserve the site.

As part of our commitment to keeping our buildings and grounds safe and to protect these historically significant buildings and artworks for generations to come, we take extreme care of the fabric of the building and grounds. The work is overseen by a site team headed up by the Director of Estates and Conservation in conjunction with fulfilling requirements from Historic England to ensure that we protect these Grade I and II listed buildings.

If there is damage to the grass, a certified contractor will assess the damage and reinstate the grass as appropriate.

We are committed to putting environmental sustainability at the heart of our decision making and working with our partners and communities to minimise our impact on the environment.

Event organisers, Labyrinth Events, are committed to sustainability, with no on-site single use plastics; use of local suppliers including food vendors, reducing on site generator use where possible.

- Waste facilities are provided on site.
- The site will be litter picked each night, and any waste immediately disposed of to avoid unwanted pests.
- All public are actively encouraged to use the numerous public transport connections nearby, to reduce the carbon footprint of the event. Prior to the event, mailers will be sent to all ticket holders notify them on how to travel to the festival. Only public transport, taxi drop off/pick up area and details on the use of Thames Clippers will be included.

We work closely with various partners including our site partners, The University of Greenwich, Trinity Laban Conservatoire and the Old Brewery, as well as the Royal Borough of Greenwich Community and Environmental Protection Team to do what we can to minimise the impact on residents. This means adhering to the noise management plan and complying to all guidance on sound levels and curfews set through the planning and consents process. All music will stop play at 23:00 on each live date. We employ an independent sound monitoring company who work onsite to ensure we are compliant with the regulations and adjust the sound where required. We are using the latest state-of-the-art sound system, which has been proven at other London sites to reduce noise overspill. We have arranged the concert site so that the stage is next to the river, and away from the nearest local residents.

Professional security will be provided by the organiser in anticipation of a range of scenarios and provide a capacity and additional safety checks. Security will be SIA (Security Industry Authority) qualified, with all badges checked to ensure validity. Stewarding resources will provide crowd management, way finding and supporting the public assisting with queues and gate operations. All stewards will be qualified and will have undertaken ACT (Action Counter Terrorism) and are working towards NVQ Level 2 in spectator safety. All staff will provide support in responding to incidents and emergencies.

Measures have been taken to ensure appropriate medical; ambulance and welfare provisions are available to all those attending or involved in delivering the event, with the aim of minimising the effects of the event on the statutory healthcare services by providing high quality care on site.

The Government’s Terrorism (Protection of Premises) Act 2025 is now in effect. The Security Industry Authority (SIA) has been named as the regulator for Martyn's Law and is working with the Home Office to prepare for its implementation. This law will require venues and local authorities to set out action plans against terror attacks to enhance the protection of public locations and the safety of visitors and staff. Labyrinth Events and its team will update plans accordingly.

Labyrinth will collaborate with the local community by providing opportunities for students at University of Greenwich and Trinity Laban Conservatoire of Music and Dance, plus an allocation of free tickets and discounted tickets is available for local residents.

An allocation of free and discounted tickets is available for local residents who live near to the venue.

Each event will have an allocation of accessible tickets which offer guests with access requirements a free carer ticket and various accessible facilities. Please see more information on each of the DICE event pages where you can purchase Accessible Tickets. Please follow the steps on the DICE page to obtain a free carer ticket.

Important note for VIP ticket holders: the main lift to access the Painted Hall is currently out of order due to a technical fault. There are 7 steps to access the King William Undercroft, 20 steps to access the Lower Vestibule of the Painted Hall, 16 steps to access the Main Vestibule the Painted Hall and a further 7 steps to access the Upper Hall. There is a small service lift to access the Upper Hall and the Painted Hall and VIP experience can be accessed from here.

The Painted Hall will only be accessible to VIP experience ticket holders on live event days. Visitors are welcome to come back and visit the Painted Hall, open daily 10am-5pm.

Feel free to reach out to us by emailing info@labyrinthevents.com We aim to respond to all queries within 5-7 working days.