Visitor Experience Assistants

The centrepiece of Maritime Greenwich, the Old Royal Naval College is a UNESCO World Heritage Site with a long and celebrated history. Today this must-see London landmark is a popular visitor attraction and home to the magnificent Painted Hall, one of the finest Baroque interiors in Europe. Visitors can discover Tudor archaeological finds, experience award-winning tours, explore the Christopher Wren-designed buildings and beautiful riverside grounds, enjoy a year-round programme of events and art installations and much more.

The role

The Greenwich Foundation for the Old Royal Naval College is looking for Visitor Experience Assistants to join our Visitor Experience & Retail Team, to help us deliver our exciting visitor offer and engage with our visitors to meet our ambitious visitor and sales targets. We are looking for proactive and customer-focused individuals with excellent sales and interpretation skills, who is at ease working with the public.

You will need to be a confident communicator and be able to respond quickly and positively in a changing environment. Being flexible in your approach will be essential as you will be engaging with visitors in a variety of ways across the site.

Visitor Experience Assistants will be expected to maintain a high-level of knowledge about the Old Royal Naval College and its history, retail products, and ticketing offers, so a natural sense of curiosity or a love of learning will be required. You will demonstrate excellent communication and interpersonal skills, as well as the ability to work effectively as part of a team. You will have proven customer services experience, ideally in a museum or heritage site.

Applicants must be able to demonstrate the following essential requirements:

• Ability to work effectively in small teams, quickly building positive working relationships.
• Exceptional customer care skills
• Highly motivated and proactive, with excellent interpersonal skills
• Calm under pressure, flexible, friendly and helpful.
• Confident speaking to the public; conveying stories and information through guided tours

Please view the full job description and person specification here before applying.

Applicants should apply by submitting a CV and covering letter (2 pages maximum), outlining how you fulfil the requirements of the person specification.  Please send your CV via email or post marked PRIVATE & CONFIDENTIAL to:

HR Department, Greenwich Foundation for the Old Royal Naval College, 2 Cutty Sark Gardens, Greenwich,

London, SE10 9LW

Email: vearecruitment@ornc.org

Please specify whether you are applying for a full-time, part-time or weekend position in your application.

The Foundation values diversity and is committed to making appointments on merit by fair and open processes, in accordance with its equal opportunities policy. Our employees enjoy a generous benefits package.