Visitor Experience Assistant – Full Time

Work With Us


£12.15 per hour

Full-time, 35 hours per week

Who are we?

Old Royal Naval College is the centrepiece of Maritime Greenwich, a UNESCO World Heritage Site with a long and celebrated over 600-year-old history. Today this must-see London landmark is a popular visitor attraction and home to the magnificent Painted Hall, one of the finest Baroque interiors in Europe, epic art installations, fashion shows and a world-famous film and TV location. Visitors can discover Tudor archaeological finds, enjoy award-winning tours, and explore the Christopher Wren-designed buildings and beautiful riverside grounds.

The role

The Greenwich Foundation for the Old Royal Naval College is looking for Visitor Experience Assistants to join our Visitor Experience & Retail Team. Postholders will help us deliver our exciting visitor offer and engage with our visitors to meet our ambitious visitor and sales targets. We are looking for a pro-active and customer-focused individual with excellent sales and interpretation skills, who is at ease working with the public.

You will need to be a confident communicator and be able to respond quickly and positively in a changing environment. Being flexible in your approach will be essential as you will be engaging with visitors in a variety of ways across the site.

Visitor Experience Assistants will be expected to maintain a high-level of knowledge about the Old Royal Naval College and its history, retail products, and ticketing offers, so a natural sense of curiosity or a love of learning will be required. You will demonstrate excellent communication and interpersonal skills, as well as the ability to work effectively as part of a team. You will have proven customer services experience, ideally in a museum or heritage site.

Applicants must be able to demonstrate the following essential requirements:

  • Ability to work effectively in small teams, quickly building positive working relationships
  • Exceptional customer care skills
  • Highly motivated and proactive, with excellent interpersonal skills
  • Calm under pressure, flexible, friendly and helpful.
  • Confident speaking to the public; conveying stories and information

Applicants should apply by submitting a CV and cover letter (2 pages maximum), outlining how you fulfil the requirements of the person specification. Please send your CV via email or postmarked PRIVATE & CONFIDENTIAL to:

HR Department, Greenwich Foundation for the Old Royal Naval College, 2 Cutty Sark Gardens, Greenwich,
London, SE10 9LW

Or email: [email protected]

The Foundation values diversity and is committed to making appointments on merit by fair and open processes, in accordance with its equal opportunities policy.

Our employees enjoy a generous benefits package.